Frequently Asked Questions

Our ready-to-wear items are available in standard sizes XS through XL. If you need a size outside this range or want adjustments to fit your proportions, select the 'Customize' option on any product page for a made-to-measure version.

Ready-to-wear items are available in standard sizes and ship faster. Custom pieces are made to your exact measurements and specifications — you choose the fit, details, and any modifications. Both are made to order; we don't carry inventory.

On any product page, click 'Customize' to submit a quote request. We'll review your requirements and send you a detailed quote with pricing and timeline. Once you approve and pay the invoice, production begins.

We can send fabric swatches for custom orders. Contact us with your request and we'll mail samples to you. For standard ready-to-wear items, product photos represent the actual materials.

Not currently, but we can arrange a consultation credit for someone you'd like to gift a custom piece. Contact us for details.

Our size guide includes detailed measurements for each product category. If you're between sizes or have specific fit preferences, choose the 'Customize' option for made-to-measure precision.

For shirts: neck, chest, waist, sleeve length. For trousers: waist, hips, inseam, thigh. For denim: add desired rise and leg opening. Our fit guide walks you through each measurement with visual instructions.

Yes — garment measurements are often more accurate than body measurements. Measure a well-fitting piece and note which garment you're measuring in your order notes.

Contact us immediately. If production hasn't started, we can update your measurements. If it has, we'll discuss options including rush alterations or remakes.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Link through Stripe. Custom orders are invoiced and can be paid via credit card or bank transfer.

All prices are listed in USD. At checkout, Stripe may offer to convert to your local currency based on your card's country.

Ready-to-wear orders are paid in full at checkout. Custom quotes may require a deposit (typically 50%) with the balance due before shipping, depending on order value.

Our pricing reflects the quality of materials and craftsmanship. We don't offer discounts, but we do offer fair pricing for the level of work involved.

We collect sales tax where required by law. Stripe Tax calculates the appropriate rate based on your shipping address. International orders may be subject to customs duties and local taxes upon arrival.

We ship worldwide. Standard international shipping is available to most countries. Certain destinations may have restrictions or require additional documentation.

US domestic: 5–7 business days. Canada: 7–10 business days. Europe: 10–14 business days. Rest of world: 14–21 business days. Express options available at checkout.

Ready-to-wear items typically ship within 10–14 days. Custom orders take 4–6 weeks depending on complexity. Wedding and statement pieces may take 8–16 weeks.

We strongly recommend a physical address for delivery. If a PO box is your only option, contact us to arrange appropriate shipping.

Yes. You'll receive a tracking link by email when your order ships. You can also track your order status on our website using your order number.

Ready-to-wear items can be returned within 14 days if unworn, unwashed, and in original condition. Custom orders are final sale, but we stand behind our fit guarantee — if something doesn't fit as specified, we'll make it right.

Our fit guarantee covers manufacturing issues. If measurements were provided accurately and the garment doesn't match, we'll alter or remake at no additional cost. If measurements were inaccurate, we can alter for a reduced fee.

We focus on creating new pieces rather than altering existing garments. However, we can alter pieces we've made for you.

Contact support@weaversatelier.com with your order number and reason for return. We'll provide return instructions and a prepaid shipping label where applicable.

1) Submit a quote request from any product page. 2) We review and send you a detailed quote within 2–3 business days. 3) You approve and pay the invoice. 4) Production begins. 5) You receive tracking when it ships.

Absolutely. Use our contact form to describe what you have in mind. We love custom projects and can often accommodate requests outside our standard offerings.

Yes, before you approve and pay the quote. Once production begins, changes may not be possible or may incur additional costs.

That's fine. Start a consultation and we'll help you figure it out. We can suggest fabrics, styles, and details based on your preferences and intended use.

We recommend starting 4–6 months before your event to allow for design, production, and fittings. Rush orders (8–10 weeks) may be possible for an additional fee.

Yes. We offer group coordination for groomsmen and wedding parties. Each person gets properly measured garments, not rentals. Contact us for group pricing.

We can work with fabrics you provide, including heirloom pieces. We'll assess condition and discuss integration into your design.

We plan for contingencies. Final delivery is scheduled 2–4 weeks before your event so there's time for any last-minute adjustments.

No. You can check out as a guest. Creating an account lets you save measurements, addresses, and view order history — but it's optional.

After your first purchase, you'll be offered the option to create an account with your email. You can also create one from the account page at any time.

Payments are processed securely through Stripe — we never see or store your card details. Personal data is stored securely and used only for fulfilling your orders. See our privacy policy for details.

Yes. Contact us at support@weaversatelier.com and we'll delete your account and personal data.